IVET Services is a mobile veterinary service in London
In Home Services – which cases we see
General consultations (e.g vaccinations) and consultation for Pet Travelling / Export Health Certificates
Palliative Care consultation -for pets with serious or terminal illnesses, where curative treatment is not possible, not sought, or no longer helping
Quality-of-Life and Pre-euthanasia guidance and planning consultations where we discuss and guide ways to improve quality of life and help guide you in the timing for euthanasia
– such as arthritis and other mobility problems, advanced kidney or heart disease, and progressive cognitive decline (dementia).
Euthanasia – where we provide a compassionate, gentle, peaceful euthanasia experience at home
Cremation – we are able to arrange cremation of your pet’s body (if under 40kg) – either communal cremation or individual cremation with ashes returned.
Area Serviced – do you cover my area?
IVET Services covers most of London area but please enquire at the time of booking first if you wish to book a home visit.
Fees and Payment
Fees are based on – consultation time, travel distance/time, additional services, and weight of pets for euthanasia and cremation.
Payment is due at the time of service.
We have a mobile card processing machine and can take card payment at the home visit, or if you prefer payment can be made by bank transfer too.
For euthanasia appointments, we can take payment prior to the home visit if you prefer.
Appointment Notice – how much notice is needed?
For euthanasia appointments, we advise you contact us (for advice and scheduling availability) as soon as possible so that we may advise you of our availability in the upcoming days.
Sudden declines can happen, and symptoms get worse from one day to the next, so we try to accommodate same day euthanasia appointments, but this is pending availability.
Appointment / Home Visiting Hours
Sunday, evening and out-of-hours home visits are subject to availability and incur a surcharge..
**We are CLOSED LATE EVENING AND OVERNIGHT (8pm to 8am weekdays, 6pm to 9am weekends), and also during conference leave, annual leave and on occasional weekends.
Our business and out-of-hours times are on our contact page.
Appointment Duration – how long are the appointments?
General consultation as 30-40 min appointments
Home euthanasia visits are scheduled as 1- 1:15 hour appointments.
If you would like more time for a second opinion, or a detailed consultation, or just more time for goodbyes before or after, longer appointment times (up to 2 hours) can be arranged if booked in advance.
Palliative Care consultations are between 1 hour and 2 hours in duration, according to the amount of time required for the service and your needs. We currently accommodate a 1 hour in-home appointment, with additional follow-up communication if required via phone, video consultation or email.
Appointment Scheduling
Appointments are scheduled as a 2 hours arrival window, i.e. a 1pm appointment means that we plan to arrive between 1pm and 3pm. We routinely text you when on our way.
On occasions, our schedule is delayed beyond the one-hour arrival window (due to traffic delays and prior appointments requiring more time) and the arrival window may be up to 3 hours. This is particularly so with late afternoon appointments. We update you as soon as possible if there are appointment delays.
Pre-appointment Preparations
– Pet Medical History
We normally require your pet’s recent medical history from your primary care veterinary practice prior to the home visit.
We will first request and obtain your permission for this before we contact your regular vet.
– Parking
We drive to your home in our vehicle, thus we require suitable parking near your home, and generally rely on visitor parking permits when required.
We cannot guarantee a home visit where suitable parking is not available, but will do our best to accommodate you in these circumstances.
Follow-up Appointments
After the first home visit, further follow-ups for your pet and their progress can be done via email, phone, a video consultation or a home revisit.
